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Refund Policy

CANCELLATION OF SERVICES

You may cancel the Services at any time by providing KNY Web Solutions with a notice of your intent to cancel your services by sending an email to support@knywebsolutions.com. You acknowledge that the cancellation will be effective from the beginning of the next month after you provide notification to KNY Web Solutions via the email. KNY Web Solutions will provide you with email confirmation of both your request to cancel the Services and the actual cancellation of Services. If you do not receive a confirmation of your request to cancel after sending an email or if you do not receive a confirmation of Service cancellation, you must notify KNY Web Solutions by sending an email to care@knywebsolutions.com or contact KNY Web Solutions Customer Care by telephone at 1-844-774-7620 .

30 DAYS MONEY BACK GUARANTEE

You are entitled to receive 100% of your money back in case we are unable to solve even one of your computer / peripherals related issues to your satisfaction, or not solved within the time frame promised to you. You must apply for this refund within 30 days of purchase of your plan. In order to avail the Money Back Guarantee, you are required to send an email to support@knywebsolutions.com stating your name, details of the plan and the reason for seeking a refund. We would revert to you within 3 working days on details of your refund.

REFUND OF SERVICES

For plans, a full refund will be issued if the technicians of KNY Web Solutions are not been able to resolve even a single issue for you within the first 30 days of the subscription. If there are one or more issues resolved within first 30 days, the fees for the Subscription Service will not be refundable. However, after 30 days of purchase of Plan, no refund shall be made by KNY Web Solutions. Notwithstanding this KNY Web Solutions may, at its sole discretion and on a case by case basis, agree to a refund of Subscription fees after deducting charges for servicing the Customer. Refund amount shall be directly credited to the credit card, the details of which are registered with KNY Web Solutions. On the specific request of the subscriber KNY Web Solutions may process the refund in some other account subject to submission of such documents/information as may be asked by KNY Web Solutions for the said purpose.

DISPUTE

In case you have used our service and still file a dispute, your account would become ineligible to receive a refund from us.

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